Compensation Clinic: Lufthansa EC261 Compensation (2x 600 Euro) + Incidental Costs For Hotel

Written by Sebastian Powell @ LoyaltyLobby

Our Compensation Clinic today stems from one of our readers who was a passenger on Lufthansa and incurred a long delay after missing the curfew at Frankfurt Airport and was also forced to book his own hotel. Remember that you can always email us, send a message via Facebook or use Twitter and include photos […]

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Reader Question: American Airlines Calls Passengers Asking How They Received Their Sponsored Upgrades – How To React?

Written by Sebastian Powell @ LoyaltyLobby

Today we have a very interesting Reader Question as we received an email saying that American Airlines is making calls to question passengers who recently received sponsored flight upgrades. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & […]

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American Express Centurion Lounge In Miami Is Closing Several Weeks For Renovation Works In January 2019

Written by Sebastian Powell @ LoyaltyLobby

Following the temporary closure at DFW, now the American Express Centurion Lounge at Miami International Airport will be closing for at least two weeks in January 2019. The exact date hasn’t been published on the Amex website yet but apparently the reason for the closure is once again quoted as “upgrading and expansion”. You can […]

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Malaysia Airlines Discontinues First Class & Renames The Cabin “Business Suite” – Consequences For oneWorld Emeralds & Mileage Redemptions

Written by Sebastian Powell @ LoyaltyLobby

Malaysia Airlines has made a change in their product descriptions and decided to get rid of First Class on their Airbus A350 aircraft they just had delivered, re-branding the cabin as Business Suite. The services will apparently stay exactly the same but the description “First Class” has been scrapped from the product descriptions which could […]

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IHG Rewards Club 5,000 Points For A Tweet Or Instagram Post Are Now Posting To Accounts

Written by Sebastian Powell @ LoyaltyLobby

Two weeks ago, IHG Rewards Club launched a Holiday Promotion for free 5,000 points for the first 10,000 members that either send a Tweet or post on Instagram. The 5,000 points are now already posting to members accounts which shows that this promotion was properly prepared and executed, offering exactly what was promised to the […]

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British Airways To Introduce Electronic Baggage Tags (For A Fee) Starting January 2019

Written by Sebastian Powell @ LoyaltyLobby

British Airways is currently advertising the launch of a new digital bag tag option beginning next month, allowing users to synchronize the tag with flight details held in their BA app and circumvent printed tags. After first experiments involving electronic baggage tags about six years ago lead to nothing Ba now makes a comeback to […]

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Reader Question: American Airlines 31 Hour Delay On Codeshare Booking & Claiming EC 261/2004 Compensation

Written by Sebastian Powell @ LoyaltyLobby

One of our LoyaltyLobby readers reached out to us via Twitter regarding a 31hr flight delay that occurred while traveling on a British Airways codeshare operated by American Airlines  and where to send the compensation request. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover […]

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Compensation Clinic: Cathay Pacific Equipment Change To Regional Configuration – Cash Payment!

Written by Sebastian Powell @ LoyaltyLobby

Our Compensation Clinic case this week showcases a flight I had with Cathay Pacific about a month ago where a last minute equipment switch caused the aircraft to suddenly feature a regional configuration Business Class. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll […]

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M life Rewards & World of Hyatt Extends Points + Cash Awards To Their Las Vegas Properties (Horrible Value!)

Written by Sebastian Powell @ LoyaltyLobby

I just received an email from World of Hyatt and MGM Mlife announcing that it’s now possible to book World of Hyatt award nights using the cash + points feature at their Las Vegas properties. Unfortunately Hyatt has recently gutted their cash + points program with little to no notice and it’s definitely not worth […]

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Positive Update Concerning The Posting Of Legacy Starwood Brand Stays To SPG/Marriott Rewards Accounts

Written by Sebastian Powell @ LoyaltyLobby

Last month I wrote about the massive amount of complaints we receive about stays completed at SPG Legacy brands not posting to the account either for weeks or they never at all. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too as we’ll try to […]

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Fabulous Fridays: Eurowings Christmas Flight To Palma de Mallorca – Ugly Christmas Sweaters For All!

Written by Sebastian Powell @ LoyaltyLobby

Eurowings had a pretty cool idea for a Christmas Flight this year including free ugly christmas sweaters for all passengers so I felt this should be featured in our Fabulous Fridays series. Eurowings flight EW9580 went to Palma de Mallorca yesterday and had several goodies for the passengers including hot chocolate, gluehwein, sweaters and lots […]

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Avianca LifeMiles 25% Bonus For Citi Thank You Points Transfer Promotion Until 12 December 2018

Written by Sebastian Powell @ LoyaltyLobby

Avianca Lifemiles and Citibank Thank You Points have a promotion offering a 25% bonus for transfers into the LifeMiles account until December 12th 2018. Avianca LifeMiles and Citibank USA are now partners for roughly a year, allowing Citi credit card customers that collect ThankYou points to move their loyalty currency to LifeMiles. Citibank offers a […]

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Double Miles & More Award Miles On Lufthansa Economy Class Flights Until 31 December 2018 (New Online Bookings Only)

Written by Sebastian Powell @ LoyaltyLobby

Lufthansa Miles & More has opened a new promotion for Double Award Miles on Economy Flights that have been recently booked and flown until 31st December 2018. The tickets have to be booked through the Lufthansa website since 27th of November 2018 and flown off until years end in order to receive the bonus. Lufthansa […]

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Taipei In Town Check In At Main Station Now Available For Air Asia, Cathay Pacific & Cathay Dragon Flights

Written by Sebastian Powell @ LoyaltyLobby

Taipei’s In-Town Check-in at Taipei Main Station is now available for a new set of airlines including Air Asia, Cathay Pacific & Cathay Dragon complementing a set of airlines that initially started to offer the service. After check-in passengers can use the Metro to reach Taoyuan Airport and go directly to security and their departure […]

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It’s That Time Again… Airlines Are Sending Out Mass Emails Urging To Vote For Performance Awards

Written by Sebastian Powell @ LoyaltyLobby

Whenever there is a vote casting for an upcoming travel award emails of airlines and hotel companies come flooding in just like now when travel providers are once again lobbying for votes for their Skytrax ranking. This time around it’s for the upcoming Freddie Awards, an annual travel industry award given to travel providers and […]

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Update On SPG Legacy Qualification Criteria & Account Status (Incorrect Information From Marriott Customer Service) – It Gets Worse!

Written by Sebastian Powell @ LoyaltyLobby

Last week we wrote about a readers comment that Marriott provides customers with inaccurate information regarding status qualification by SPG legacy rules and the current account status. After we heard the same complaints from several members I decided to start my own inquiry as I have the same problem and would need a definitive update […]

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Reader Question: Lufthansa Is Selling Fake First Class Seats On Domestic Flights, What’s Up With That?

Written by Sebastian Powell @ LoyaltyLobby

Today we have a very interesting Reader Question that stuck out because the way Lufthansa is representing some of their domestic flight inventory when it comes to seating is plain misleading and dishonest. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to […]

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Compensation Clinic: Disruptions From Strikes At The Westin Moana Surfrider In Hawaii

Written by Sebastian Powell @ LoyaltyLobby

Our weekly Compensation Clinic comes from the reader who recently alerted us about the inconveniences caused by labor action at the Westin Moana Surfrider in Waikiki, HI. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here […]

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American Airlines Affordable Cash Upgrades During Online Check-In – A Worthwhile Investment?

Written by Sebastian Powell @ LoyaltyLobby

Today I’d like to have a look at American Airlines where I was surprised that (non status) passengers are being offered cash upgrades at reasonable prices during the online check-in process. The practice of airlines to offer such upsells is controversial among frequent flyers as it eats away on the complimentary domestic upgrades the airlines […]

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