Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic deals with delayed luggage that Air France “lost” on a trip from Helsinki to Barcelona in late December. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos too. We’ll try to cover Compensation Clinic cases regularly. You can access Air France here. I […]
Category: Compensation Clinic
Compensation Clinic: Hyatt House Fort Lauderdale Airport Horrible Property & Check-In Experience
Written by Sebastian Powell @ LoyaltyLobby
The Compensation Clinic makes a stop in Florida this week where I had my last stay of the year at the Hyatt House Ft. Lauderdale Airport & Cruise Port – not my favorite way to end the Hyatt year. Remember that you can always email us, send a message via Facebook or use Twitter and […]
Compensation Clinic: Park MGM Las Vegas – Smoke Free Hotel Room Reeking Of Cigarette Smoke
Written by Sebastian Powell @ LoyaltyLobby
Today the Compensation Clinic stops in Las Vegas where I had a stay at the Park MGM to get one more Hyatt stay credit in before the end of the year but it was probably one of the worst hotel choices I made on this trip. Remember that you can always email us, send a […]
Compensation Clinic: The Saint Hotel New Orleans (Marriott Autograph Collection)
Written by John Ollila @ LoyaltyLobby
This week’s Compensation Clinic case comes from an attempted stay at Marriott Autograph Collection hotel the Saint in New Orleans. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos too. We’ll try to cover Compensation Clinic cases regularly. You can access the Saint Hotel Marriott page here. READ […]
Compensation Clinic: Dry Hilton Hotel In Dubai ( DoubleTree Dubai M Square)
Written by John Ollila @ LoyaltyLobby
This week’s Compensation Clinic case comes from a reader’s stay at a Hilton-affiliated hotel in Dubai that turns out to be dry (no alcohol on sale) without proper disclosure. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos too. We’ll try to cover Compensation Clinic cases regularly. You […]
Compensation Clinic: MGM Grand Las Vegas Water Supply Issues, Entire Stay Comped
Written by Sebastian Powell @ LoyaltyLobby
This week our Compensation Clinic is back in Las Vegas where a reader had a bad experience at the MGM Grand Hotel & Casino due to some issues with the water supply. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover […]
CC: Hilton Paris Charles De Gaulle Airport
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic series visits the Hilton Paris Charles De Gaulle Airport that I have stayed at several times without issues, but there were two on my most recent stay. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos too. We’ll try to cover Compensation Clinic […]
Compensation Clinic: Singapore Airlines
Written by John Ollila @ LoyaltyLobby
This week’s Compensation Clinic case comes from a Singapore Airlines flight from Paris with technical issues with the entertainment system control. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Compensation Clinic cases regularly. In July, I purchased a Singapore Airlines […]
Compensation Clinic: Hyatt Park Central San Francisco Lies, Service Cutbanks & Renovations
Written by Sebastian Powell @ LoyaltyLobby
The Compensation Clinic is in San Francisco today where I recently had another unsatisfactory Hyatt stay at the HYATT Park Central in Downtown SF. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here regularly. The reason […]
Compensation Clinic: Gulf Air Ex-Europe
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader contacted us back in July with a question regarding a Gulf Air flight delay ex-Europe and if they were eligible for compensation. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Compensation Clinic cases regularly. Here’s a recap […]
Compensation Clinic: Indigo Hotel Downtown Los Angeles Air Condition Woes
Written by Sebastian Powell @ LoyaltyLobby
The Compensation Clinic visits Downtown Los Angeles this week following a stay at the Indigo L.A. next to LA Live / Staples Center for which I redeemed points through my IHG account. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover […]
Compensation Clinic: New York Hilton Midtown Cannot Honor Reservations Due to Closure
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a case about a Hilton-affiliated hotel in New York that is staying closed for the time being and unable to honors their reservations. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos. We’ll try to cover a Compensation Clinic case here […]
Compensation Clinic: Too Many Service Cutbacks At The Hyatt Regency Seattle – Full Refund!
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic makes a stop at the Hyatt Regency Seattle this weekend where it appears that the corporate sanctioned “Covid Cutbacks” have allowed management to get away with far too much. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover […]
Compensation Clinic: Hyatt Regency Hesperia Madrid
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic case deals with a Hyatt-affiliated hotel in Spain called Hyatt Regency Hesperia Madrid. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos. We’ll try to cover a Compensation Clinic case here regularly. You can access Hyatt Regency Hesperia Madrid’s website here. […]
Compensation Clinic: Denied Lounge Access On American Airlines Issued Business Award On Qatar Airways
Written by John Ollila @ LoyaltyLobby
This week we have another successful case for getting compensation for incorrectly denied lounge access on American Airlines issued award ticket on Qatar Airways. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos. We’ll try to cover a Compensation Clinic case here regularly. You can access […]
Compensation Clinic: Sheraton Resort With Maintenance Issues, Shambolic In Room Dining Experience
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic makes a stop at the Sheraton Samui Resort this week where I had a less than satisfactory stay back in April which I escalated to Marriott Customer Care. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a […]
Compensation Clinic: Air Canada Toronto – New Delhi AC42 Diversion Back To Toronto
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a Compensation Clinic case from an Air Canada AC42 flight to New Delhi that had to return 6 hours into the flight on February 28, 2021. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos. We’ll try to cover a Compensation […]
Compensation Clinic: Hilton Garden Inn Tuxtla Gutierrez
Written by John Ollila @ LoyaltyLobby
This week’s Compensation Clinic case comes from my recent stay at the Hilton Garden Inn Tuxtla Gutierrez with some housekeeping issues. Guest Assistance decided to award me some points after I inquired about HGI’s Promise policy. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos. We’ll […]
Accidental Compensation Clinic: Hampton Inn Cancun Cumbres
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-case is an accidental one from my stay at a Hampton Inn Cancun Cumbres-hotel. Hilton gave me some points when I tried to get a message through to the hotel’s management for the failed wake-up call. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, […]
Compensation Clinic: DoubleTree Guadalajara Centro Historico
Written by John Ollila @ LoyaltyLobby
Compensation Clinic pays a visit to DoubleTree Guadalajara Centro Historico, where yours truly stayed a week ago. Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos. We’ll try to cover a Compensation Clinic case here regularly. You can access DoubleTree Guadalajara Centro Historico here. READ MORE: […]