Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader dropped us a note about a fabulous breakfast at a Best Western Plus hotel in the United States. It is difficult to understand how a Best Western Plus hotel can get it right when many Hilton, Hyatt, and Marriott hotels struggle to provide an adequate breakfast for elite members in the same […]
Category: Fabulous Fridays
Fabulous Fridays: Sao Paulo Marriott Airport Hotel Titanium Benefits + Service Recovery
Written by John Ollila @ LoyaltyLobby
There have been quite a few cases from readers who have had negative experiences with Marriott-affiliated hotels lately, so I thought it would be good to feature one where old-style service still exists. I had some flight issues this past Wednesday (more of that over the weekend), and I ended up at Sao Paulo Guarulhos […]
Fabulous Fridays: 100th Hilton Night In 2021 At Conrad Koh Samui
Written by John Ollila @ LoyaltyLobby
Fabulous Fridays this week deals with the fantastic amenities at the Conrad Koh Samui hotel, where this Diamond member spent his 100th Hilton night of 2021. Earlier this month, I spent a week at DoubleTree Phuket Bathai and Hilton Phuket Arcadia hotels (Sandbox requirement). However, I decided to spend the nights that would put me […]
Fabulous Fridays: Hilton Diamond Benefits In Netherlands
Written by John Ollila @ LoyaltyLobby
After few posts about awful Hilton Diamond benefits when it comes to breakfast in the States, I thought that it would be time to remind you that life is still good, at least in the Netherlands. I met a friend in Europe from North America regarding a website update. We decided to meet in Amsterdam […]
Making Use Of Your American Express Offers For Cash Savings & Extra Points
Written by Sebastian Powell @ LoyaltyLobby
This week I’d like to highlight once again the American Express “Amex Offers” that members can activate in their accounts and that allows them to save on daily spending. American Express adds these offers to members account on an almost daily basis (up to 100 at any given time) and replenishes them when they are […]
Fabulous Fridays: Two Informative Pre-Arrival Welcome Emails Hilton Paris CDG & Hilton Athens
Written by John Ollila @ LoyaltyLobby
This week as a Fabulous Fridays, we decided to feature two informative pre-arrival emails that aren’t trying to sell you overpriceD hotel cars to/from the airport but prove rather valuable information. These two emails are from Hilton hotels in Europe; Hilton Athens, where I stayed, and Hilton Paris CDG Airport, from a friend, although I […]
Fabulous Fridays: ANA Mileage Club Round The World Award Booking Experience (115K in Business Class)
Written by Sebastian Powell @ LoyaltyLobby
This week our Fabulous Friday will feature one of the most coveted awards still out there, the ANA All Nippon Airways Mileage Club Round The World award ticket. ANA Mileage Club (AMC) isn’t much in the focus of many travelers and a rather underappreciated program but has huge potential if one is able to accumulate […]
Fabulous Fridays: Club Lounge Elite Benefits Via Room Service Delivery
Written by Sebastian Powell @ LoyaltyLobby
Our Fabulous Fridays topic today is about hotels who still continue to offer elite benefits for club lounges even if that means providing the food and beverage through room service. While many hotels have cut back on elite benefits such as breakfast and club lounge services some properties continue to offer such amenities through their […]
Fabulous Fridays: Hotels Going An Extra Mile
Written by John Ollila @ LoyaltyLobby
This week’s Fabulous Fridays proves that hospitality is alive and kicking even during the current challenging operational environment. You can suggest any topics, including Fabulous Fridays, by email, Facebook, Twitter, or Instagram. Since early January, I have been in Mexico and stayed at quite a few hotels in Playa Del Carmen, Puerto Vallarta, Merida, Villa […]
Fabulous Fridays: Hotels Providing Great Service During Covid-19
Written by John Ollila @ LoyaltyLobby
We have had few pieces of how hotels have failed to provide any meaningful services or elite benefits months after the pandemic started, and I thought that it would be a time to feature several that have done a great job. As I have been staying in the hotels through the year, as I have […]
Fabulous Fridays: Back To Business With Finnair
Written by John Ollila @ LoyaltyLobby
After repatriating from six months long Sakura-trip in ANA First Class back in early September, I have experienced British Airways Club Europe twice with cardboard service. Last Sunday, I flew with British Airways and Finnair from Barcelona to Helsinki (no direct services currently), and I have to say that Finnair is back in business with […]
Fabulous Fridays: Hotel Rooms With Bedside Control For Lighting & Air Condition
Written by Sebastian Powell @ LoyaltyLobby
Our Fabulous Friday this week is about hotel rooms that are equipped with bedside controllers for lighting and especially air condition and other room functions. Often times hotels have installed their air condition control panel somewhere in the middle of the room, forcing you to get up every time you need to adjust it but […]
Fabulous Fridays: Hotel “Covid Packages” and PPE Equipment As Check-In Amenities
Written by Sebastian Powell @ LoyaltyLobby
Our Fabulous Friday today is about special Covid-19 protection utensils some hotels prepare for their guests and hand them over upon check-in. I visited a couple of hotels and resorts in Thailand this week and at least two properties stuck out with having prepared items for me. In Thailand as well as most countries worldwide […]
Fabulous Fridays: Generous Platinum Elite Benefits (Incl Free Parking) At Courtyard By Marriott Sydney North Ryde
Written by Sebastian Powell @ LoyaltyLobby
Our Fabulous Fridays topic this week is about hotels that go above and beyond for their Elite members, providing benefits far higher than they would be required as per program and brand standard. One of our readers recently stayed at the Courtyard By Marriott Sydney, North Ryde as a Marriott Platinum member and the hotel […]
Fabulous Fridays: Hilton Rome Airport (FCO) Free Shuttle City Center Shuttle
Written by John Ollila @ LoyaltyLobby
This week on our Fabulous Fridays-series, we feature a valuable service provided by an airport hotel. A LoyaltyLobby reader was surprised to find out that a Hilton Rome Airport (FCO) provided a frequent complimentary shuttle to the city center and back throughout the day. You can access Hilton Rome Airport’s website here. READ MORE: Hilton […]
Fabulous Fridays: American Express Centurion Lounge In Phoenix Finally Opened To Cardholders
Written by Sebastian Powell @ LoyaltyLobby
In November wrote about the new American Express Centurion Lounge at Phoenix Sky Harbor Airport that was supposed to open back then but unfortunately it got postponed on the last minute. Good news: The lounge is now finally open and ready to receive customers per the Centurion Lounge access policy (Platinum & Centurion cardholders). American […]
Fabulous Fridays: Thoughtful In-room Amenities
Written by John Ollila @ LoyaltyLobby
It is always nice when you come across in-room amenities that demonstrate that someone has been thoughtful and creative. Sheraton Maria Isabel hotel in Mexico City delivered the amenity above on New Years’ Eve this year to select guests staying at the hotel (my friend had to request his). What excellent amenities have you received […]
Fabulous Fridays: Breakfast Traffic Lights
Written by John Ollila @ LoyaltyLobby
What is more annoying in the morning than having to wait being seated for breakfast or if the food items are not adequately replenished. I have seen quite a few hotels from select, such as the photo above, to full service trying to better manager their breakfast flow and guest expectations by publishing “traffic lights” […]
Fabulous Fridays: Thai Airways Royal Orchid Spa Renovations At Bangkok Airport
Written by Sebastian Powell @ LoyaltyLobby
Our Fabulous Fridays topic this week is the Thai Airways Royal Orchid Spa at Bangkok International Airport which appears to have received a an urgently needed facelift in recent months. The treatment rooms as well as the massage cubicles have both received a soft renovation according to the staff after the haven’t been upkept for […]
Fabulous Fridays: Well Assorted Hotel Pantry With Hot/Cold Items For Sale
Written by Sebastian Powell @ LoyaltyLobby
It’s a Fabulous Friday again and I’d like to share an option that is often overlooked when it comes to hotels, namely the possibility to get a quick bite to eat without using room service or the restaurant. I just stayed at a Hyatt hotel last week that had a great assortment of both snacks […]