Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about booking a Japan Airlines award using Alaska Airlines Mileage Plan miles that appears to be not possible. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Alaska Airlines here and […]
Category: Reader Question
Reader Question: IHG Or Hilton At Top Tier Level?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question if I would prefer IHG or Hilton at their respective top tier level? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access IHG here and Hilton here. Here’s the question […]
Reader Email: Excessive Marriott Award Cancellation Penalties (Both Days & Cash)?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a message about a Marriott award reservation that is non-cancelable after one day and carries a penalty of €2,490 to cancel? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott Bonvoy […]
Reader Question: Is Qatar Airways Lounge Access Included On American Airlines Issued Business Award?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding Qatar Airways lounge access in Doha on American Airlines issued business class award. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Qatar Airways here. Question From The Reader: […]
Reader Question: Hilton F&B Credit When No Restaurants Open?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about an interesting situation that he found himself in. The hotel in New York didn’t have any F&B outlets open where to spend the Food & Beverage credit that Hilton extends Gold and Diamond members in the US in place of complimentary breakfast for two. Readers are encouraged […]
Reader Email: How To Find National Emerald Club’s Non-participating Locations?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding an issue that they are having with National’s Emerald Club, which refuses to give a rental credit due to the location being non-participating. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. […]
Reader Question: Many Hilton Hotels Won’t Take American Express?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question because one of Hilton’s affiliated hotels in Mexico suddenly won’t accept American Express, and paying Honors co-branded credit card is impossible. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access […]
Reader Email: American Airlines Stiffing Me For EQD And EQM’s For A British Airways Flight?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about trouble getting upgraded British Airways flights credited to American Airlines AAdvantage. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s the email from the reader: I flew to London on a […]
Reader Question: How To Get Hold Of TAP?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding reaching someone at TAP, and many of us are facing the same issue with other airlines. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access TAP here. Question From […]
Coronavirus Outbreak At Hilton Fiji, Hotel Out Of Quarantine Rooms
Written by John Ollila @ LoyaltyLobby
An Australian reader has sent us notes about their stay at the Hilton Fiji Beach Resort, a hotel where I have stayed once close to 10 years ago, and how they are struggling to handle all the guests who have tested positive for Covid-19. The hotel has ran out of separate units used for Covid-19 […]
Reader Email: Lufthansa Miles&More Doesn’t Follow Its Own Miles Expiration Policy
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a note this week that their Miles&More miles had expired instantaneously after canceling and award when they should have been valid for the end of the current quarter (March 31). Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here […]
Reader Email: Air France – KLM Deactivates Flying Blue Account?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader contacted us about an issue that affects their Flying Blue account that has been deactivated due to “unusual behavior.” Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Flying Blue here. Reader Email: Flying […]
Reader Email: American Airlines Denies BA Flight Credit – What To Do?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader alerted about an issue with crediting British Airways flights to American Airlines AAdvantage, and how to resolve the problem? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access AA here. Here’s the email from […]
Reader Email: Hilton Closes Account & Forfeits 98,000 Honors Points
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a Hilton case where the Honors account was closed for two compensation cases in two years. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Hilton here. READ MORE: Hilton Honors Rate […]
Reader Question: Long Term Stay & Elite Night Credit Split To Two Accounts?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about splitting a long-term stay so that both members could get status with Marriott Bonvoy. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott Bonvoy here. READ MORE: Marriott […]
Reader Email: New York Hilton Closed, Won’t Honor Reservation & Prices Tripled?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a cancellation that they had received from Hilton for a ten-night stay at DoubleTree Metropolitan hotel in New York over Christmas and New Year. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can […]
Reader Question: Aegean’s Frequent Flyer Prevention Email?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding an email they had received from Aegean Miles+Bonus requesting a copy of an ID and utility bill. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Aegean here. Here’s […]
READER EMAIL: Hilton Hotel Pushed back Auto-Upgrade;-(
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a case where Hilton had processed Global Automated Upgrade based on their Diamond status, but then the hotel, Hilton Yancheng, had downgraded the suite to an executive room. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times […]
Reader Email: What Is Going On With The American Express Centurion Lounge @ LAX?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us some images, and a note about the still closed American Express Centurion Lounge at the Los Angeles International Airport. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access American Express here. Here’s […]
Reader Question: Chase Sapphire Reserve Card Ultimate Rewards Points Transfer Or Cash Back?
Written by Sebastian Powell @ LoyaltyLobby
Last year Chase has introduced the “Pay Yourself Back” feature allowing Sapphire cardholders to redeem their Ultimate Rewards at very favorable rates by offsetting restaurant other spend. These excellent redemption rates combined with the pandemic have caused cardholders to be in a tough spot deciding if they should transfer their UR points to another loyalty […]