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Jeff Bezos says the biggest mistake businesses make is not focusing most on what customers want. However Marriott’s CEO – who says workers make too much money and guests need to have more sympathy for hotel ownership groups – says his chain needs to modify brand standards to “consider franchisee feedback and..focus on reducing costs.”
Two hoteliers and hospitality consultants are pushing back, making the case that the hotel industry is living a big lie.
This was published by BoardingArea, to read the complete post please visit https://viewfromthewing.com/insiders-say-hotels-must-stop-the-covid-cuts-now-its-immoral-and-bad-for-business/.