* Tʀɪᴘ Rᴇᴘᴏʀᴛ *
I’ve given a lot of thought to what makes a hotel great, and how simple design flaws can ruin a property. More often though great physical properties can be ruined by poor service execution or short-sighted cost cuts.
Hoteliers: ever wonder why a property with great facilities and a competitive room rate in a good location isn’t getting the level of midweek repeat business it might expect? It may come down to something simple.
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