American Airlines handled my self-inflicted 500-mile upgrade issue very well

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As I’m usually more than happy to call out airlines when they’re acting poorly (or like imbeciles) it’s only fair that I give credit where credit is due when an airline does something well. In that spirit, I’d like to point out how helpful the agents at AAdvantage customer services were when I caused a minor issue for myself that need never have arisen.

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