United, Hawaiian improved refund policies this summer. Others didn’t, and it showed.

Written by Zach Griff @ The Points Guy

We’ve now been in the midst of the pandemic for nearly seven months. When the coronavirus first came stateside, governments were quick to impose lockdowns and quarantines. This suddenly halted the economy — and brought travel to a near standstill. As airlines began adjusting to the new normal, many tightened their refund policies. Some of …

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Airlines prepare for more than 32,000 furloughs on ‘terrible Thursday’

Written by Edward Russell @ The Points Guy

U.S. airlines are bracing themselves for what analysts have called “terrible Thursday,” when more than 32,000 staff could find themselves without a job amid the worst crisis in the industry’s history. Barring sudden action by Congress on Wednesday, protections under the federal coronavirus aid package, or CARES Act, that passed in March will expire — …

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The major US airlines rebounded in June — but it wasn’t all good news

Written by Zach Griff @ The Points Guy

June 20 marked the beginning of summer in the Northern Hemisphere. In a normal year, summer ushers in a busy quarter for the U.S. airline industry. Families take vacations, businesses and conferences are in session and planes are typically filled. But 2020 is far from normal. This summer, international travel was largely off-limits. And if …

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Some airlines got better at giving refunds as summer began; many others didn’t

Written by Zach Griff @ The Points Guy

When the pandemic first came stateside, would-be flyers heeded the myriad of stay-at-home and quarantine orders. That led to an unprecedented number of voluntary cancellations and changes to upcoming travel plans. In addition, airlines adjusted to the new reality by slashing flights and reducing frequencies. When an airline cancels or “significantly” changes your flight, you’re …

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7 takeaways from my first Frontier Airlines flight in over 4 years

Written by Zach Griff @ The Points Guy

Loyalty programs are massive businesses. In addition to being a billion-dollar revenue stream for airlines, loyalty programs are also a great way to get customers to make irrational decisions — like flying with a preferred airline even if it means connecting instead of going nonstop or taking a super-early or very late flight. While I’ve …

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How many passengers have US airlines banned for not wearing masks?

Written by Zach Honig @ The Points Guy

Delta calls it a “no-fly list.” At Frontier, it’s a “Prevent Departure list.” No matter what it’s called, you don’t want your name to appear — travelers who end up there will have to find another carrier to fly, at least for the time being. Historically, airlines have banned customers for a handful of reasons, …

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Why Allegiant should correct its peculiar face covering policy

Written by Zach Griff @ The Points Guy

One of the best ways to prevent the spread of the coronavirus is by wearing a mask. That’s why we’ve seen every major U.S. airline introduce mask requirements. If you’re planning to fly during the pandemic, you’ll need to keep your face covered from the beginning to the end of your travel journey. Though every …

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The airlines that bounced back first from the depths of the pandemic may surprise you

Written by Zach Griff @ The Points Guy

At the height of the pandemic in April, just over 3 million passengers crossed through TSA checkpoints nationwide. That number is just shy of 5% of the over 70 million flyers who went through TSA checkpoints in April 2019. In May of this year, U.S. airlines started seeing signs of life once again. Over 7 …

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Flying solo: Airline unaccompanied minor policies and fees in the US

Written by Summer Hull @ The Points Guy

Airlines have dramatically varying policies and fees when it comes to children flying alone under the designation of an unaccompanied minor. Here is a round up of the United States based airlines policies and fees for unaccompanied minors…

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How this $59.99 membership can pay for itself after booking one flight

Written by Stella Shon @ The Points Guy

Frontier Airlines is a Denver-based, low-cost carrier that flies to over 100 domestic and three international destinations. In addition to offering low fares, Frontier offers more ways to save on travel through their Discount Den Fare Club. At $59.99 per year, members have exclusive access to DEN deals, Frontier’s lowest fares and more. The savings …

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Should Congress dole out more money for airline employees? The case for and against

Written by Edward Russell @ The Points Guy

U.S. airlines benefitted massively from the first coronavirus aid package, known as the CARES Act. In fact, they benefited so much that labor unions would like to do it again. This may be the right thing for the economy, but it could also come with some unintended consequences for the industry. Oct. 1, or “terrible …

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TPG exclusive: Frontier Airlines CEO says ‘it’s time to fly,’ fate of recovery rests with travelers

Written by Edward Russell @ The Points Guy

U.S. airlines are at something of a tipping point. Either Americans keep returning to the skies as they did before July and carriers avoid massive staff cuts this fall — potentially with additional government aid — or the travel industry retracts and takes years to recover. At least that’s the view of Frontier Airlines CEO …

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US airlines send another 10,500 furlough notices as industry faces dramatic contraction

Written by Edward Russell @ The Points Guy

Alaska Airlines, Allegiant Air, Frontier Airlines, Hawaiian Airlines and Spirit Airlines have warned more than 10,500 staff of possible furloughs this fall as the airline industry prepares to be significantly smaller as a result of the coronavirus pandemic for the next few years. Combined, the notices represent more than a fifth of the carriers’ workforces …

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