Prepaid Hotel Voucher: Claiming a Refund After Regular Services Can’t Be Provided Due To Covid-19

Written by Sebastian Powell @ LoyaltyLobby

Currently many hotels are selling (and have done so for a while) prepaid vouchers for various hotel services such as stay packages, spa services or food&beverage choices – but some facilities might not actually be available due to the pandemic. Unfortunately I had back luck with one such package I purchased for my birthday in […]

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Hotel Status Qualification Strategy for 2021/2022 After Reduced Requirements By Hilton & Hyatt

Written by Sebastian Powell @ LoyaltyLobby

The bad business environment in the hospitality industry will likely be a prolonged issue and various hotel loyalty programs have already reacted, offering members to extend membership status for free or by easing qualification requirements in the coming year. Both Hilton Honors and the World of Hyatt program have been on the forefront of putting […]

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Are You Going To Spend The Christmas Days Or New Years Eve At A Hotel This Year?

Written by Sebastian Powell @ LoyaltyLobby

With the holiday season coming closer one thing is always very popular, namely attending Christmas Brunches and New Years Eve Parties at various hotels around the world. Depending on local regulations many hotels and their respective F&B outlets are once again putting together their holiday festivities and sell tickets to those guests interested in joining. […]

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Reader Question: Are Hotel Vouchers Worth It Or Are The Applicable Rates A Scam To Erode Value?

Written by Sebastian Powell @ LoyaltyLobby

With many hotels now selling prepaid vouchers that come with additional value amounts we’ve gotten many questions from reader who are unsure if purchasing such vouchers is actually worth it. Most hotels require those customers who want to use a voucher to book specific rates that are often way higher than the best available rates, […]

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Whine Wednesdays: Hotels Cancelling Existing Reservations After Being Converted To Quarantine Facilities

Written by Sebastian Powell @ LoyaltyLobby

Our Whine Wednesday topic this week is about hotels that suddenly decide to go into the business of being a medical facility for quarantine purposes and cancel existing reservations of other guests. Many if not most hotels have a lot of trouble filling their rooms and they figured out that they can cash in when […]

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Bali Hotel Marketing Entering Another Phase, Low Prices At Grand Hyatt Bali For Indonesian Citizens/Residents

Written by Sebastian Powell @ LoyaltyLobby

Over the last couple of months we have seen some very good deals for various hotels in Bali and I just noticed another campaign that showed up on Facebook for the Grand Hyatt Bali Nusa Dua where I’m usually staying several times per year. With the announcement this weekend that Indonesia including Bali will likely […]

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Success: Booking The Ritz Carlton Koh Samui For Less Than 5000 THB Per Day With Bonus Vouchers

Written by Sebastian Powell @ LoyaltyLobby

We’ve covered the current sales of Marriott brands hotel vouchers with 50% bonus value for various hotels in Thailand in the last few weeks and I’m happy to report back with a successful purchase and making a booking at phenomenal value. I have myself purchased 20,000 Baht worth of vouchers for the Ritz Carlton Koh […]

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StayVancouver Promotion For Up To C$125 Off The First Two Nights + $50 Off Each Additional Night Until September 15, 2020

Written by Sebastian Powell @ LoyaltyLobby

StayVancouver (formerly beVancouver) has brought back its popular seasonal promotion for up to C$125 off the first two nights and C$50 off each additional one for stays until September 15, 2020. The stayVancouver promo is run by Vancouver Hotel Destination Association (VHDA) – a group of 35+ hotels in the city and their goal is […]

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All Phuket Hotels Ordered Closed By the Governor’s Office Effective Saturday 4th April, 2020

Written by Sebastian Powell @ LoyaltyLobby

The Governor for Thailand’s Phuket province which obviously includes the famous holiday island of Phuket has ordered all licensed hotels closed from tomorrow, Saturday April 4th 2020. Hotels that currently still have guests will have to report to the authorities and will be allowed to stay open but not accept any new guests from that […]

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Hotel Used For Quarantine In Southeastern China Suddenly Collapses, 71 People Trapped & 4 Killed

Written by Sebastian Powell @ LoyaltyLobby

On top of the Coronavirus now the patients in China have to deal with the quarantine facilities collapsing upon them as it happened last night to a hotel in Quanzhou, China’s eastern Fujian province. The hotel had been transformed into a quarantine center but suddenly in the middle of the night starting to collapse, burying […]

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Vancouver, BC Hotel Workers From Four Properties Are Currently Engaged In Labor Action: Disruptions At Hyatt Regency

Written by Sebastian Powell @ LoyaltyLobby

Unionized hotel workers from four downtown Vancouver hotels are currently engaged in labor action, picketing in front of the hotels and in the course of that not showing up for work. This is already causing major disruptions at the four properties including the Hyatt Regency Vancouver where employees walked out last week following staff cuts […]

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Grand Hyatt Beijing Guests Locked In The Hotel And Placed Under Curfew For The Next Two Weekends Due To China Anniversary Functions

Written by Sebastian Powell @ LoyaltyLobby

I just received an absolutely crazy email from the Grand Hyatt Beijing, China that all guests will be placed under curfew and locked inside the hotel during the upcoming two weekends evenings due to local functions of China’s 70th anniversary. The Grand Hyatt at Oriental Plaza is located close to Tianamen Square and right on […]

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Several Hong Kong Hotels Force Workers To Take Involuntarily Leave As Occupancy Rates Slump

Written by Sebastian Powell @ LoyaltyLobby

This week John already wrote about hotel rates going down in Hong Kong and today local newspapers report that many hotels including the big chains are forcing staff to take annual or unpaid leave. The South China Morning Post says the properties including The Mira as well as the Intercontinental Hong Kong are reducing their […]

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Change Of Heart: Hilton’s CEO Revises His Personal Tipping Policy, Will Now Tip Housekeeping!

Written by Sebastian Powell @ LoyaltyLobby

A couple days ago we reported about Hilton’s president and CEO, Chris Nassetta saying at a conference that he doesn’t usually leave tips for housekeeping – a controversial statement that resulted in loud opposition once it made the rounds in the media. Following a pretty hefty blowback from the public and industry insiders Mr. Nassetta […]

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Shanghai Hotels To Stop Offering Some Disposable Amenities To Guests From July 1, 2019 Per City Ordinance

Written by Sebastian Powell @ LoyaltyLobby

Hotels in Shanghai, China will have to stop placing certain disposable items in guest rooms beginning July 1st 2019 as per the directive of the local authorities. Hotels will therefore no longer automatically supply any bath sponges, combs, shaving kits, shoe brushes, toothbrushes or nail files – items can be made available upon request however. […]

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