When I read the reports of other bloggers about their conversations with the new head of loyalty at Hyatt, I thought I needed to take a different tact. Since most people spoke to him around the same time, the questions were similar. Will there be cha…
Read MoreTag: Jeff Zidell
A Big Change At Hyatt Reinforces The Difference Between Membership And Loyalty
Last week was a bit of a stunner for me. I was sitting in a meeting in Des Moines, Iowa. It was late in the day and I’d been ignoring my e-mail a bit as the presentations stretched on. We hit a bit of a lull and I looked down at my phone to check e-mail. Then, I stood up and walked out of the room. I had received an e-mail that Jeff Zidell, the guy responsible for the Hyatt loyalty program, was leaving the company. My first thought wasn’t, […]
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Read MoreHyatt Gold Passport: Online Q&A Session With Jeff Zidell Turns Into A Storm Of Frustration
Written by Sebastian Powell @ LoyaltyLobby
Hyatt Gold Passport has outdone itself once more when it comes to the matter of absolutely terrible marketing and IT infrastructure after a widely advertised online Q&A with Mr. Zidell turned awry. The Reddit session which was advertised as a way of mutual exchange and clarification of open questions ended up as a pathetic marketing[…]
Invitation For Short Q&A With Hyatt Gold Passport’s Jeff Zidell – Check Your Email!
Written by Sebastian Powell @ LoyaltyLobby
Hyatt Gold Passport has sent invitations via email to a select group of members to participate in a (really short) Q&A session via Reddit Ask Me Anything (AMA) with their VP Jeff Zidell on November 16th. The invitation emails go out in batches (I have received mine about a day later than a friend) and[…]