Written by John Ollila @ LoyaltyLobby
It is the time of the year when Marriott Bonvoy members who have reached 50 and 75 nights must make their Annual Choice Benefit selections, and there is always confusion surrounding these options. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times […]
Category: Reader Question
Reader Question: Can Accor ALL Points Be Transferred Upon Death?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader asked us what can be done with an Accor ALL account and points of a family member who has passed away. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Accor ALL here. READ […]
Reader Email: Walked THREE Times In A Night By Marriott Hotels
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a maddening experience with Marriott properties in Atlanta who walked them three times in the same night. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s the email from the reader: Sorry to be […]
Reader Question: Confusing Marriott Late Checkout Benefit?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader dropped us an email about confusing Marriott app messages regarding the Platinum, and above member confirmed 4 PM checkout benefit. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott’s page for Titanium benefits […]
Reader Email: Problems With Hilton Gift Cards Issued By Amex?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us an email about an issue with Hilton gift cards that use the American Express network and are issued by Amex. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Hilton here. READ […]
Reader Email: Issues With Marriott Points To Miles Conversions?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us an email about an issue with Marriott when converting Bonvoy points to partner miles. The converted miles have not posted to Iberia a month later. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You […]
Reader Email: Accor ALL Doesn’t Credit Double Nights For Award Bookings?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a case where Accor Live Limitless (ALL) customer service had denied the double night credit per the 2021 policy because the stay was paid using points. >Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. […]
Reader Question: Contingency Plans If Testing Positive Before Return Flight?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about what options exist if you test positive for Covid-19 before your return flight back home. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s the question from the reader: Hi John, […]
RQ: Has IHG Further Devalued Points?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us an email about an award at the InterContinental Mauritius where the Points + Cash’s cash rate is higher than the fully paid one. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access […]
RQ: Who Is Responsible In Case Of Denied Entry?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding international entry requirements and who ultimately bears the responsibility if a person is not admitted to a country. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s the question from the […]
RQ: Conrad Maldives Blocks Awards?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a message about apparent award blocking taking place at the Conrad Maldives. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Conrad Maldives here. READ MORE: Hilton Honors Rate & Bonus Points […]
RQ: Different Airline Programs For Crediting & Benefits?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding a situation that many frequent travelers face at some point in their journey. How to get status benefits while crediting the flights to another program? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times […]
RQ: Has Hilton Status Match Ended?
Written by John Ollila @ LoyaltyLobby
Over the past few days, several readers have contacted us about status matching with Hilton and if the program has ended. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Hilton here and their Status Match page […]
RQ: Marriott Won’t Honor Reservations Due To Wedding?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question yesterday about a Marriott-affiliated hotel that claims not to be open but is accepting wedding guests. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott here. READ MORE: Marriott […]
More Fake Toiletries At Hilton Hotels In Turkey
Written by John Ollila @ LoyaltyLobby
The other week, a reader sent us a couple of photos of very creative looking bathroom amenities that they had come across at a Hilton hotel in Turkey (almost exact copies of Crabtree & Evelyn) Over the weekend, another reader sent us more photos of these Creative branded products that Hilton Garden Inn had made […]
Reader Question: Devaluation Of Accor Points?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader contacted us yesterday about an issue with redeeming Accor Live Limitless (ALL) points for stays in Brazil. Accor allows only 10% to 30% of the room rate redeemed using points. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times […]
Fake Products At Hilton Hotels In Turkey?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a couple of photos of weirdly branded Crabtree & Evelyn-looking bathroom amenities that they had found at DoubleTree Istanbul Sirkeci hotel. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Hilton here. READ […]
Marriott Has No Access To SPG Data?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader approached us with an issue that many other Marriott Bovoy members are facing. Their Platinum or higher status years are not correctly counted towards the lifetime status. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You […]
Reader Email: 2.2M IHG Points Forfeited?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us an email about what could be done with their IHG Rewards account with 2.2M points that is disabled after an audit? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access IHG here. READ […]
Reader Question: Hyatt Changes Rate?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding a rate they booked for a stay at the Hyatt Regency hotel in Amsterdam. The rate rules/type had changed between when the booking was made and now, excluding breakfast. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover […]