Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding a closed Marriott hotel in Los Cabos and what to do with the reservation that now will not be honored? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access […]
Category: Reader Question
Reader Email: Marriott Still Doesn’t Count Lifetime Years Correctly
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a message about an ongoing issue that many of our readers have, which Marriott claims to have fixed; the number of lifetime years is not rightly recorded on some member accounts. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them […]
Reader Question: Why No Easy Modification Of Hilton Award Reservations & Honors Point Redeposits Can Take Days?
Written by John Ollila @ LoyaltyLobby
A friend of mine and I had a chat earlier this week about Hilton award reservations, why you cannot merely modify one but must cancel and rebook, and why points are not instantly refunded? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several […]
Reader Email: ALL Visa card experience (Already Canceled Account)
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a comment about a rather unpleasant experience with Accor and BNP Paribas regarding their co-branded credit card. I wondered if others have had success with this product? Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a […]
Property Email: Hilton Garden Inn Bali – Temporarily Suspend Hotel Operations
Written by John Ollila @ LoyaltyLobby
Hilton Garden Inn Bali is one of the favorite hotels for Hilton members to burn their points as it only goes for 5,000 Honors points per night + you can get the fifth night free. A LoyaltyLobby reader just forwarded an email that they had received from the hotel disclosing that it is closing for […]
Reader Report: Getting my ANA Platinum Status with the Double Premium Point Campaign
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a report about an epic flying around Japan on ANA to reach Platinum status and eligible for ANA Super Flyer Club (SFC) credit card. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can […]
Reader Email: Compensation For Not Having Beach Access Due To Wastewater Leak?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about whether they should ask for compensation from a Holiday Inn due to not having beach access for the duration of the stay due to a wastewater leak. Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here […]
Reader Email: Another Marriott Scam In Greece (Hotel Processes Prepayment Using DCC)
Written by John Ollila @ LoyaltyLobby
We have covered the issues surrounding the Dynamic Currency Conversion (DCC) scam on LoyaltyLobby several times, and I have battled it in Latin America in 2020 and 2021. Now, a LoyaltyLobby reader sent us a case from a Marriott affiliated hotel in Greece, Mystique, a Luxury Collection Hotel, Santorini, that decided to put the prepayment […]
Marriott Bonvoy Account Under Audit?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us an image of a “Your account is under audit” message that had popped up when trying to log in to their Marriott Bonvoy account and was wondering what was going on? Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times […]
Reader Email: Promised Refund Not Processed By SAS?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader contacted us about a refund situation with SAS – Scandinavian Airlines. The airline has promised a refund within 5 days, but the refund has not been processed, and the department is unreachable. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a […]
Reader Question: Why Points From Marriott Bonvoy Chase Cobranded Cards Are Not Credited To Member Accounts?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader contacted us about an issue getting points from Marriott’s cobranded credit cards with Chase posted timely in member accounts. Transfers are currently not taking place. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott here. READ […]
Reader Question: IHG Chase Free Night Certificate Nightmare?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding an issue that many IHG Rewards members with Chase co-branded credit cards have – how to use the free night certificates in the time of dynamic awards? Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a […]
Reader Email: Royal Jordanian Left Reader Stranded In Istanbul
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a report about a rather unpleasant experience with the Royal Jordanian. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. The text below is rather long, but it is rather a good read how incompetent Royal Jordanian usually […]
Reader Question: Can we talk about the elephant in Marriott Rewards rooms?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader asked us about the valuation of a Marriott Bonvoy point and how difficult it is to get “value” from the program. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott Bonvoy here. READ MORE: Marriott Bonvoy […]
Reader Report: Not So Smooth As Silk Bangkok Transit Experience With Thai Airways
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a report about their transit experience in Bangkok when flying with Thai Airways from Hong Kong to Frankfurt. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s the report that the reader filed with us: Recently I […]
Gulf Air Arrival Delay On A Flight Ex-Paris – Does Compensation Applies?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding a Gulf Air ticket from Paris that resulted in a six-hour arrival delay in Dubai (missed connection in Bahrain). Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access EU’s website for Passenger […]
Marriott Bonvoy Claims That Hotel Can Decide When Elite Member F&B Credit Card be Used?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding a Marriott-affiliated hotel in Germany (Courtyard Hamburg City) that claims that daily F&B credit cannot be used towards breakfast? Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott’s page for elite […]
Reader Email: IHG Points Reservations – Keep Changing The Point Value?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader asked us about award issues due to dynamic pricing and really getting the fourth night free (select credit cardholders). Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access IHG’s here. READ MORE: IHG Rewards Rate & Bonus […]
Reader Question: Marriott Bonvoy Elite Benefits Change At Courtyard Hotels?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding the daily F&B credit for Platinum and higher members who stay at Courtyards hotels in the United States, Canada, and the EU? Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott’s […]
UPDATE: Qatar Airways Denies Lounge Access In Seattle On American Issued Award Ticket? (Station Incorrect)
Written by John Ollila @ LoyaltyLobby
We covered another case of denied Qatar Airways lounge access last week (read more here) when traveling on American Airlines issued award ticket. The passenger was incorrectly denied lounge access due to the lowest-paid fares, not including it, but awards do. Unfortunately, it appears that it is challenging for various Qatar outstations to get this […]