Written by Sebastian Powell @ LoyaltyLobby
Today we have a new Compensation Clinic case that involved one of my personal experiences at the Bangkok Marriott Hotel The Surawongse where I had a one night stay during new years eve. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to […]
Category: Compensation Clinic
Compensation Clinic: Holiday Inn & Suites Puerto Vallarta Marina & Golf
Written by John Ollila @ LoyaltyLobby
This week, Compensation Clinic pays a visit to the Holiday Inn & Suites Puerto Vallarta Marina & Golf, where yours truly stayed last week for a night. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos. We’ll try to cover a Compensation Clinic case here regularly. […]
Compensation Clinic: Thompson Playa Del Carmen Main House
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic pays a Thompson Playa Del Carmen Main House-hotel visit where yours truly stayed the other week. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos. We’ll try to cover a Compensation Clinic case here regularly. You can access Thompson Playa Del […]
Compensation Clinic: Marriott Xiangshui Bay, Sanya New Years Stay
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic has taken a rather long break mostly due to lack of our readers traveling but we finally have a new case from the Marriott Xiangshui Bay in Sanya, China. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover […]
Compensation Clinic: Hilton Paris Charles De Gaulle Cancellation
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a message on Twitter regarding a reservation cancellation issue at the Hilton Paris Charles De Gaulle-hotel. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos. We’ll try to cover a Compensation Clinic case most Sundays (at least when this pandemic is […]
Compensation Clinic: Hyatt Prive $100 Hotel Credit Not Properly Converted (Exchange Rate Off By 7%)
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic this Sunday is about a recent stay I had in Bangkok under the Hyatt Prive rate which is being booked through a Hyatt travel advisor and comes with a US$100 hotel credit. Unfortunately this $100 credit is being converted to local currency based on the hotels own exchange rate which might not […]
Compensation Clinic: Marriott Zurich
Written by John Ollila @ LoyaltyLobby
Compensation Clinic-series have taken a break due to the on-going challenging Covid-19 environment, but they continue when we have cases to report. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos. We’ll try to cover a Compensation Clinic case most Sundays (at least when this pandemic […]
Compensation Clinic: COVID Cutbacks At Intercontinental Resort Taken Too Far
Written by Sebastian Powell @ LoyaltyLobby
This week we have a rare Compensation Clinic appearance of an Intercontinental Resort where I stayed last week that had a few too many cutbacks for my taste. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case […]
Compensation Clinic: Successful Claim For Replacement Ticket Costs After Lufthansa Cancelled Flight
Written by Sebastian Powell @ LoyaltyLobby
We’re back with another case from the Compensation Clinic and this time it concerns Lufthansa in a case where the passenger had to purchase an expensive replacement ticket from New Delhi after the airline stopped all flights. Remember that you can always email us, send a message via Facebook or use Twitter and include photos […]
Compensation Clinic: Westin Miyako Kyoto Hotel (Relocation)
Written by John Ollila @ LoyaltyLobby
This week’s (or nowadays perhaps monthly) Compensation Clinic-case comes from my stay at the Westin Miyako Kyoto hotel in Japan. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case most Sundays (at least when this pandemic is […]
Compensation Clinic Mexico City Special
Written by John Ollila @ LoyaltyLobby
This week’s or should we say month’s (it is already a month from our previous CC-article) Compensation Clinic-case comes from my two stays in Mexico City late December and early January. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a […]
Compensation Clinic: The Westin Grande Sukhumvit, Bangkok – Events or Guests As Priority?
Written by Sebastian Powell @ LoyaltyLobby
This weeks Compensation Clinic makes a stop at the Westin Grande Sukhumvit Bangkok where one of our readers had a pretty bad experience during his last stay. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here […]
Compensation Clinic: Hilton Johannesburg
Written by John Ollila @ LoyaltyLobby
Compensation Clinic this week pays a visit to the Hilton Johannesburg hotel in South Africa that has an issue with honoring the DND-sign. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here every Sunday. You can […]
Compensation Clinic: ANA InterContinental Tokyo – Multiple Stay Issues During Repeat Visit
Written by Sebastian Powell @ LoyaltyLobby
This week’s Compensation Clinic case comes from a stay I recently had at the ANA InterContinental hotel in Tokyo. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday. You can access […]
Compensation Clinic: Mexico City Marriott Reforma
Written by John Ollila @ LoyaltyLobby
This week’s Compensation Clinic-case comes from a less than stellar stay at Mexico City Marriott Reforma-hotel. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here every Sunday. Here’s what happened: I had been up since 5 […]
Compensation Clinic: SAS Flight Delays & Missed Connection
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-case comes from a canceled SAS flight that a friend of mine took back in September. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here every Sunday. Here’s the email from the […]
Compensation Clinic: AC By Marriott Doral, Miami Airport – No Hot Water, Incorrect Breakfast Charges
Written by Sebastian Powell @ LoyaltyLobby
This weeks Compensation Clinic makes a stop at the AC Hotel Miami Airport West/Doral where one of our readers had a very bumpy stay to say the least. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case […]
Compensation Clinic: Residence Inn Orlando Convention Center Bed Type Guarantee Claimed ($$$)
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic this week comes from a reader who stayed at the Residence Inn By Marriott Orlando Convention Center this week and didn’t receive his bed type as booked. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation […]
Compensation Clinic: Hilton Helsinki Airport Temperature Issues
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-case comes from a stay at the Hilton Helsinki Airport that is owned and operated by Scandic (competitor in the Nordics once owned by Hilton). Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic […]
Compensation Clinic: ANA All Nippon Airways First Class Inflight Entertainment Failure (Entire Plane Offline)
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic this week is about my recent flight in ANA First Class and as bad luck would have it the Boeing 777 had a malfunction with the inflight entertainment system that couldn’t be fixed for the entire duration of the flight. Remember that you can always email us, send a message via Facebook […]