Written by John Ollila @ LoyaltyLobby
Yours truly visited the Shangri-La hotel in Jakarta earlier this month that turned to a Compensation Clinic-piece. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a different compensation case at least once a week. Here’s what happened: The electricity in […]
Category: Compensation Clinic
Compensation Clinic: Missed Connection In Helsinki & Finnair EC 261/2004 Compensation
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-pieces comes from a missed Finnair connection in Helsinki and EC 261/2004 compensation. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a different compensation case at least once a week. You can access Finnair here. Here’s […]
Compensation Clinic: Hyatt Regency Toronto
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-case from my stay at the Hyatt Regency Toronto back in September. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a different compensation case at least once a week. You can access Hyatt Regency Toronto’s website […]
Compensation Clinic: Qantas Seat Issue & Out Of Champagne
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us his Compensation Clinic-case from a Qantas flight that run out of the champagne midway, and there was an issue with the seat too. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a different compensation case […]
Compensation Clinic: Malfunctioning Premium Internet Onboard Celebrity Eclipse Cruise
Written by Sebastian Powell @ LoyaltyLobby
For the first time ever the Compensation Clinic will take to the seas where I recently had a very bad experience with the premium internet onboard the Celebrity Eclipse. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different compensation […]
Compensation Clinic: The Plaza Seoul Autograph Collection Communication Issues
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic is back in Seoul this week where I stayed at another Marriott property, this time at The Plaza Autograph Collection where I originally had a two night stay. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader […]
Compensation Clinic: Sheraton Addis
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-case comes from my stay at the Sheraton Addis, a Luxury Collection Hotel, in Ethiopia. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week. READ MORE: Marriott Bonvoy […]
Compensation Clinic: British Airways
Written by John Ollila @ LoyaltyLobby
This week’s Compensation Clinic-case from my British Airways flight from Montreal to London that had an inoperable control on my business class seat. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week. […]
Compensation Clinic: Hyatt Regency Vancouver Employee Strike, 50% Points Back Due To Limited Operations
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic case this week is about the recent employee strike at the Hyatt Regency Vancouver which I wrote about a few weeks ago and where I had a reservation during the same period. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll […]
Compensation Clinic: Hilton Garden Inn Venice Mestre San Giuliano
Written by John Ollila @ LoyaltyLobby
Compensation Clinic this week visits Hilton affiliated Hilton Garden Inn Venice Mestre San Giuliano-hotel in Italy, where your author had somewhat unpleasant stay. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday. You can access Hilton […]
Compensation Clinic: Orbitz Rental Car Booking With Europcar At Frankfurt Airport
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic this week is a case I had last month when renting a car from Europcar at Frankfurt Airport in Germany. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here every Sunday. When renting […]
Compensation Clinic: Botched Marriott Moments Auction
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby sent us a positive compensation-case from a Marriott Moments auction that had gone wrong. Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday. You can access Marriott here and Marriott Moments here. READ MORE: […]
Compensation Clinic: Hyatt Centric Las Condes Santiago (Chile)
Written by John Ollila @ LoyaltyLobby
This week’s Compensation Clinic-case comes from my first ever stay at the Hyatt’s Centric-brand in Santiago de Chile. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday. You can access Hyatt Centric Santiago de Chile’s website […]
Compensation Clinic: Claiming EU Compensation After Airline Denies Resposibility – Case Avianca Misconnected Flight
Written by Freddo Zabaleta @ LoyaltyLobby
This week’s Compensation Clinic comes from a long dispute with Avianca regarding a misconnection I experienced last year, and claiming compensation -per EC261/2004 rules- after the airline initially declined any responsibility. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once […]
Compensation Clinic: Cathay Pacific First Class Problems, $100 Cash Reimbursement
Written by Sebastian Powell @ LoyaltyLobby
Our weekly Compensation Clinic is handling a Cathay Pacific Customer Relations case I filed after a recent First Class flight I had with the carrier to/from San Francisco. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case […]
Compensation Clinic: Sheraton Melbourne
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-case comes from my stay at the Sheraton Melbourne back in early August. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday. READ MORE: Marriott Bonvoy Rate […]
Compensation Clinic: Double Downgrade At Doubletree Kuala Lumpur For Late Arriving Diamond Member
Written by Sebastian Powell @ LoyaltyLobby
Our Compensation Clinic this week is reviewing a stay I had last week at the Doubletree Kuala Lumpur where I had a very bad experience including a double downgrade (all pun intended). Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover […]
Compensation Clinic: Hyatt Regency John Wayne Airport (SNA)
Written by John Ollila @ LoyaltyLobby
This week the Compensation Clinic-case comes from a reader’s stay at the Hyatt Regency John Wayne Airport hotel in Newport Beach, California. This hotel was previously a Radisson. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case […]
Compensation Clinic: Grand Hyatt Bali Noise Issues- Party Music From Adjacent Property After Midnight
Written by Sebastian Powell @ LoyaltyLobby
The Compensation Clinic makes a stop at the Grand Hyatt Bali where I had a stay about a month ago that I cut short due to the constant noise from a neighboring property. Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to […]
Compensation Clinic: Use Your American Express Airline Credit For Actual Ticket Purchases (Rather Than Gift Cards)
Written by Sebastian Powell @ LoyaltyLobby
With American Express having reportedly frozen the reimbursement for airline gift cards due to coding of the issuing airline, purchasing actual airline tickets in small amounts is still a good way to make use of your annual airline credit. Remember that you can always email us, send a message via Facebook or use Twitter and […]