Long Lines, Full Lounges, No Upgrades – Did Loyalty Programs Push The Envelope Too Much By Continuing To Extend Status?

Written by Sebastian Powell @ LoyaltyLobby

When the pandemic hit it was clear the travel industry would be severely disrupted and 2020, as well as the first half of 2021, was very light on travel but the tide appears to have turned as evident by the frustrating experiences of many status customers. Pretty much all programs have extended the validity of […]

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