Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding the daily F&B credit for Platinum and higher members who stay at Courtyards hotels in the United States, Canada, and the EU? Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Marriott’s […]
Category: Reader Question
UPDATE: Qatar Airways Denies Lounge Access In Seattle On American Issued Award Ticket? (Station Incorrect)
Written by John Ollila @ LoyaltyLobby
We covered another case of denied Qatar Airways lounge access last week (read more here) when traveling on American Airlines issued award ticket. The passenger was incorrectly denied lounge access due to the lowest-paid fares, not including it, but awards do. Unfortunately, it appears that it is challenging for various Qatar outstations to get this […]
Reader Question: Excess Fees At Six Senses When Using IHG Rewards Points?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding fees included in the paid rates but collected when redeeming points. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access IHG’s page for Six Senses here. READ MORE: IHG Rewards Rate & […]
Reader Question: Why Hilton Cannot Show Outstanding Certificates With Expiry Dates Online & Why You Have To Call To Book?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question that I have been wondering too. Why does Hilton not show unused certificates online with their expiry dates, and why you have to call to use them? Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. […]
Reader Email: Qatar Airways Denies Lounge Access In Seattle On American Issued Award Ticket?
Written by John Ollila @ LoyaltyLobby
Another LoyaltyLobby reader has been in touch who was refused lounge access in Seattle on American Airlines issued business class award on Qatar Airways. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Qatar Airways here. Here’s the email from […]
Reader Email IHG Won’t Publish Critical Review Of InterContinental Hua Hin?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader dropped us a note about a review of InterContinental Hua Hin hotel that IHG has refused to publish on their website. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access IHG Rewards here. READ MORE: IHG Reward […]
Reader Question: Can I Process OneWorld Upgrade Awards With Alaska Airlines Miles?
Written by Sebastian Powell @ LoyaltyLobby
Today we received a Reader Question concerning alliance wide upgrade awards with OneWorld and most specifically Alaska Airlines Mileage Plan. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. While OneWorld is my favorite airline alliance there have always been certain things that […]
Hilton Now Allows Members To Convert “Be My Guest” Certificate To Honors Points?
Written by John Ollila @ LoyaltyLobby
Hilton issues “Be My Guest” (BMG) certificates for hotel-related issues or part of some giveaways and raffles they have run. A reader dropped us a note about a positive experience of converting expired BMG to Honors points due to the inability to use it during the pandemic. You can access Hilton here. READ MORE: Hilton […]
Reader Question: Denied Boarding On Avianca LifeMiles Issued Award Ticket?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about Avianca LifeMiles issued award ticket on Star Alliance partner that the operating airline deemed invalid and forced the reader to buy a ticket. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s the email […]
Reader Question: Buying Marriott Points On Three Accounts For A Stay In The Maldives?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question about buying points on multiple Marriott Bonvoy accounts and then combining them for an award in the Maldives. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Le Meridien Maldives here. READ MORE: […]
Readers Comment: Does Buying Points Make Sense & Valuation Of Them?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader left a couple of comments to a recent Hilton Honors buy points piece regarding the valuation of expensive hotels and business/first-class airline seats. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s the response from the reader: Also worth […]
Reader Question: What Are My Favorite Hotels & Cities In Asia?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader left me a question regarding cities and hotels that I look forward to revisiting once countries in the region open up. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. Here’s a question that a reader left: What are your […]
Reader Question: Hilton Honors Gold Members Not Eligible For Status Match?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby sent us a question regarding a Hilton Honors match that had been denied due to having Gold-status with the program. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Hilton’s page for the status match here. READ MORE: […]
Reader Question: Hilton Honors Gold Members Not Eligible For Status Match?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby sent us a question regarding a Hilton Honors match that had been denied due to having Gold-status with the program. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can access Hilton’s page for the status match here. READ MORE: […]
Reader Question: What Are My Hyatt Status Benefits When Staying At SLH Hotels?
Written by Sebastian Powell @ LoyaltyLobby
Today we have a Reader Question about World of Hyatt tier members and their benefits when staying at the program affiliated Small Luxury Hotels of the World (SLH). Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. The partnership between Hyatt and SLH […]
Update On Reader Question: Original Routing Credit When Moved From British Airways To Swiss First?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question back in March via Facebook chat about getting an original routing credit with Alaska when BA rebooks on Swiss First due to a flight cancellation (read more here) Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a […]
Reader Question: British Airways Flight Cancellation In 2020 & Forced Voucher
Written by John Ollila @ LoyaltyLobby
A LoyaltyLobby reader sent us a question regarding a British Airways flight cancellation in 2020 (eligible for a refund), but when phone lines were busy, and the website didn’t offer a refund option, the reader had agreed to a credit. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover […]
Marriott Elite Breakfast Benefit Issues Continue?
Written by John Ollila @ LoyaltyLobby
Many hotels have temporarily closed their executive lounges, especially in North America. Still, they continue to offer food and beverage at open outlets, but several readers have reported issues, especially Marriott hotels, not honoring breakfast benefits. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times […]
Reader Question: Why Is Marriott Not Publishing My “Verified Guest Review” After Submitting It?
Written by Sebastian Powell @ LoyaltyLobby
Today we got a Reader Question about Marriott’s Verified Guest Reviews that have recently been re-activated after the chain took them offline during the vast part of the pandemic (likely to avoid bad reviews). Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. […]
Hilton Honors Status Match Site Down Again?
Written by John Ollila @ LoyaltyLobby
A LoyaltyLoby reader who had tried to apply for a Hilton Honors status match was faced with the white screen of death below. Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week. You can try access the match here. READ MORE: Hilton Honors Rate & […]